Privacy Policy

How we collect, use, and protect your information

Last Updated: 2025-07-23

1. Introduction

Neat Freaks ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Contact information (name, email, phone number, address)
  • Business information for commercial clients
  • Service preferences and requirements
  • Payment information
  • Communication history

3. How We Use Your Information

We use the collected information to:

  • Provide and improve our cleaning services
  • Process payments and maintain accounts
  • Communicate about services and promotions
  • Schedule and manage cleaning appointments
  • Respond to inquiries and support requests
  • Comply with legal obligations

4. Information Sharing

We do not sell or rent your personal information. We may share your information with:

  • Service providers who assist in our operations
  • Professional advisers (legal, accounting, etc.)
  • Law enforcement when required by law
  • Business partners with your consent

5. Data Security

We implement appropriate security measures to protect your information, including:

  • Secure data storage and transmission
  • Limited access to personal information
  • Regular security assessments
  • Employee confidentiality agreements

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Express privacy preferences

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience and collect usage data. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

  • Phone: (903) 225-9105
  • Email: info@neatfreakstx.com
  • Address: Longview, TX