Terms of Service

Please read these terms carefully before using our services

Last Updated: 2025-07-23

1. Agreement to Terms

By accessing or using the services provided by Neat Freaks ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our services.

2. Description of Services

Neat Freaks provides commercial cleaning, event cleaning, post-construction cleaning, and make-ready cleaning services in East Texas. Our services include but are not limited to:

  • Regular commercial cleaning services
  • Event setup and cleanup
  • Post-construction cleaning
  • Make-ready cleaning services
  • Specialized cleaning solutions

3. Service Agreements

All cleaning services are subject to a service agreement that specifies:

  • Scope of work
  • Frequency of service
  • Pricing and payment terms
  • Cancellation policies
  • Special requirements or conditions

4. Scheduling and Cancellations

We require 24-hour notice for any cancellation or rescheduling of regular services. Last-minute cancellations may be subject to a cancellation fee as specified in your service agreement.

5. Payment Terms

Payment terms are specified in individual service agreements. Generally:

  • Regular services are billed monthly
  • One-time services require payment upon completion
  • Deposits may be required for large projects or events
  • Late payments may incur additional fees

6. Insurance and Liability

Neat Freaks maintains comprehensive insurance coverage. However:

  • We are not liable for pre-existing damage
  • Claims must be reported within 24 hours of service
  • Our liability is limited to the cost of services provided

7. Client Responsibilities

Clients are responsible for:

  • Providing accurate service location information
  • Ensuring access to service areas
  • Identifying any special conditions or requirements
  • Securing valuable items
  • Reporting any issues promptly

8. Quality Guarantee

We stand behind our work with a satisfaction guarantee. If you're not satisfied with our services, please contact us within 24 hours, and we will address your concerns promptly.

9. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

10. Contact Information

For questions about these Terms of Service, please contact us at:

  • Phone: (903) 225-9105
  • Email: info@neatfreakstx.com
  • Address: Longview, TX